Refund policy
At Custom Memory Stone, every product is handcrafted and personalized with care. Because our stones are custom-made to order, we have specific guidelines for returns and exchanges.
Custom & Personalized Items Due to the personalized nature of our products, we do not accept returns or exchanges for buyer's remorse, incorrect information submitted by the customer, or change of mind.
Defective or Damaged Products We stand behind the quality of our work. If your item arrives damaged or defective, please contact us within 7 days of delivery at botrimyi@gmail.com with:
- Your order number
- A photo of the damaged or defective item
We will remake and reship your order at no additional cost.
Return Shipping Costs Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Exchanges We accept exchanges for defective products only. Please contact us within 7 days of receiving your order to initiate an exchange.
Order Cancellations Orders may be cancelled within 24 hours of purchase. After 24 hours, production may have already begun and cancellations cannot be guaranteed.
Non-Returnable Items
- Custom engraved or personalized stones
- Items damaged due to misuse or improper care
- Items returned without prior authorization
Contact Us If you have any questions about your order, please reach out to us at: 📧 botrimyi@gmail.com